\*\*\*\*\*\*
Q: How to purchase your desired products?
A: Purchase process:
-Select your desired products
-Proceed to checkout in the shopping cart and fill in your details
-Select payment method
-After successful purchase, you will receive a confirmation email
Q: What payment methods are available?
A: We support credit cards, Apple Pay, Google Pay, FPS, Alipay, Payme, and Wechat Pay.
Q: How many days until I receive my ordered products?
A: After payment is confirmed, general orders take 3-5 working days to produce and ship.
Q: What are the shipping costs and delivery methods?
A: We offer the following delivery services:
- SF Express standard delivery service
- SF Express smart locker self-pickup service
- SF Express station self-pickup service
Q: How much is the shipping fee?
A:-Orders with a discounted total of HK$250 or more qualify for free shipping.
-For orders with a discounted total of less than HK$250, a shipping fee of HK$30 will be charged.
Q: I've placed an order, but I don't seem to have received a confirmation email?
A: If the email address entered was correct, it might have been sorted into your spam or junk folder. Please check there. If you still can't find it, please contact us via the Contact Us page or WhatsApp in the bottom right corner.
Q: How can I contact you?
A: For any inquiries, please contact us via the 'Contact Us' page or WhatsApp in the bottom right corner.
Q: Can I share any comments or suggestions with you?
A: We welcome any feedback you may have; your input is the foundation of our growth.
**To avoid excessive packaging waste, if you purchase 2 packs or fewer, they will be packaged in the same small box. If you purchase 3 packs or more, they will be packaged in the same large box.
If you require separate packaging, please leave a message in the "Special Instructions for Order" in your shopping cart stating "separate packaging."**