Purchase process
Payment and delivery
Q : How to buy your favorite products ?
A : Purchase process:
-Choose your favorite product
-Go to the shopping cart to checkout and fill in the information
-Select payment method
-You will receive a confirmation email after successful purchase
Q : What are the payment methods?
A : We support credit cards, Alipay, Wechat, and Payme
Q : How long does it take to receive the ordered products?
A : After the payment is confirmed, it usually takes 3-5 working days to make and ship the order.
Q : Freight and delivery methods
A : We provide the following delivery services:
-Standard shipping service
-Smart cabinet self-pickup service
-Self -pickup service at SF Express station
Q : How much is the shipping fee?
A : -If the order amount is HK$250 or above after discount , you will enjoy free shipping.
-If the order amount is less than HK$200 after discount, a shipping fee of HK $ 25-30 will be charged
Q : I have placed an order, but I don’t seem to have received the confirmation email?
A : If you fill in the correct e-mail , it may be classified into the mail trash can or recycling area. Please confirm. If still not, please contact us through customer service
Q : How can I contact us?
A : If you have any questions, you can contact us in the lower right corner.
Q : If you have any comments or suggestions, can you tell us?
A : We welcome your feedback or customer complaints to us. Your opinions are the basis for our growth.
